Help and contact

A real person reads every message. Here is how to reach us, and how to fix the most common problems.

Message us on Instagram Instagram @tsangebytannyandaloy Our Facebook page

Call or text us: Call +63 967 436 4944 or send a text to +63 967 436 4944

The same number is on Viber and WhatsApp: message us on Viber or message us on WhatsApp

Please include your order number when you message us about an order. It helps us find it quickly.

Sent your order? Here is what happens next

We message you on the Facebook name or Instagram username you gave us, to confirm your order.
Please reply to our message. We only shop for orders we have confirmed.
On delivery day, we bring your order to the address you gave us. We deliver to your designated pick-up area. We’ll contact you once we arrive, so please be there to receive your order.
Check your items, then pay. We accept cash, GCash and bank transfer.

Have not heard from us? Message us your order number first. Some messages from new contacts go to the “Message requests” folder in Messenger or Instagram, so please look there too.

If we cannot confirm an order before the order cutoff for its delivery day, we cancel it. Nothing is charged.

Need to change or cancel your order?

Message us with your order number and tell us what to add, remove or change. Please do not send a second order for the same day. We keep one order per person for each delivery day.

You can cancel for free until we start shopping on the morning of your delivery day. Just message us.

The page looks stuck inside Messenger or Instagram?

When you tap our link in Messenger or Instagram, our shop opens inside that app. This small built in browser sometimes freezes or does not show everything. You can open our shop in your phone’s usual browser instead:

Tap the three dots menu near the top of the screen.
Tap Open in browser. On some phones it says Open in Chrome, Open in Safari, or Open in external browser.

Your cart is saved in the browser you used. It may not move to the other browser, so it is best to do this before you add items.

Did the page reload? Do not worry. Your cart and the details you typed stay saved on this phone. Open our link again and carry on where you stopped.

Where is my order?

Open My orders on this phone to see every order you sent from this phone, with your items and your total.

Using a different phone, or cleared your browser? Message us your order number. It starts with the letters TA, and you saw it on the screen right after you sent your order.

On delivery day we bring your order to the address you gave us. Payment is collected upon delivery. We accept cash, GCash, and bank transfer. Your final total will be confirmed before delivery.

Make the text bigger or smaller

Tap the AA button at the top of any page, or choose here. Words and buttons get bigger or smaller together, and this phone remembers your choice.

Text size

You can also make the text bigger for your whole phone. Open your phone’s Settings, then look for Display or Font size.

Our business details