Terms of Sale

Who we are, and agreeing to these terms

These terms are an agreement between you and Tanny & Aloy’s Tsange (“we” and “us”), a grocery sourcing service in Cebu City. Our business details are:

Business name:

Tanny & Aloy’s Tsange

Mobile:

+63 967 436 4944 (also on Viber and WhatsApp)

Email:

tsangebytanny.aloy@gmail.com

At checkout, you tick a box to say you have read these Terms of Sale, our Refunds and Replacements policy and our Privacy Policy. When you tick that box and send your order, you agree to these terms. An agreement made online this way is valid under the Electronic Commerce Act (Republic Act 8792).

Who can order, and where we deliver

• You must be 18 years old or older to order.
• We deliver anywhere in Cebu, straight to your home, condo, office, or designated pick-up area.
• We follow each building’s or village’s rules for deliveries.

Our products

• We sell fresh market goods and pantry items: vegetables, fruits, seafoods, meat, rice, eggs, pantry needs, drinks and snacks.
• Fresh food is natural. Size, color and ripeness can be a little different from piece to piece.
• Fish and seafood depend on the day’s catch.
• Photos show the kind of item. The piece you get may look a little different.

How your order is confirmed

• When you send your order, you get an order number. Your order is a request until we confirm it with you by message.
• We’ll message you on Facebook, Instagram, or your phone number to confirm your order. Only confirmed orders will be accommodated.
• We message you using the Facebook or Instagram details you give us, and we may also text or call your mobile number. Please give details that help us find you.
• If we cannot confirm an order before the order cutoff for its delivery day, we cancel it. Nothing is charged.
• We keep one order per person for each delivery day. To add or change items, message us with your order number instead of sending a new order.

Prices

• All prices are in Philippine pesos (₱). Each item shows its price per kilo, piece, pack, bottle, can, bag, tray or dozen.
• Market prices change, so we update our prices every day.
• When you check your order, we check today’s prices again and show your total. If an item has just run out, it is taken out of your cart and your total is updated before you send.
• The total when you send your order is an initial total. Initial total only, excluding delivery. Final total confirmed before delivery based on availability, as all items are freshly sourced.
• Delivery fees vary by location and will be confirmed once your order is confirmed.
• If the government declares a state of calamity and freezes the prices of basic goods, we follow the price freeze.

Items sold by weight

Weights may vary slightly depending on what’s available. We’ll match your selected amount as closely as possible, and your final price will be based on the actual weight received.

Item availability

All items are subject to availability. If something you ordered isn’t available, we’ll contact you directly before making any changes.

You never pay for an item we could not get. See our Refunds and Replacements policy.

Special requests

Can’t find an item on our list? Message us on Instagram. We look for it at the market and tell you the price first. We do our best, but we cannot promise to find every item. Once you agree to the price and we buy the item for you, the cancellation rules below apply.

Paying for your order

• Payment is collected upon delivery. We accept cash, GCash, and bank transfer. Your final total will be confirmed before delivery.
• You pay the final total we confirmed with you, including the delivery fee.
• We only collect payment upon delivery. If someone asks you to pay before we deliver your order, it is not us. Please tell us.
• We never ask for your GCash PIN, your bank password or the one time code (OTP) sent to your phone. Anyone who asks for these is not us.

Cancelling your order

• You can cancel for free until we start shopping on the morning of your delivery day. Just message us.
• To cancel, message us on Instagram with your order number.
• Once we start shopping, we have already bought your fresh items at the market, so we cannot cancel the order. You still have all your rights if something is wrong with your items.
• If we have to cancel your order, for example because of bad weather, we message you, and there is nothing to pay.

Delivery days and delivery

• We deliver on Tuesday, Thursday and Saturday.
• Orders for each delivery day close before 7 PM the day before delivery. The checkout shows only the days that are still open. We may close on some days, such as holidays.
• We deliver to your designated pick-up area. We’ll contact you once we arrive, so please be there to receive your order.
• Please check your items when you receive them, before you pay. After we hand over your order, keeping it cold and fresh is up to you.
• If no one is there to receive your order, we message or call you. Fresh food cannot be kept for another day, so please tell us early if you cannot make it.
• [to be confirmed: whether we can leave an order with a guard or building staff if you ask us to, and how you pay in that case]

Delays

Sometimes bad weather, traffic or building rules delay us. If we will be late, we message you. You can then choose a new delivery day or cancel at no cost.

Invoices

We give an invoice for every order. [to be confirmed: how the invoice is given] You can also ask us for your invoice at any time.

Problems with your items

If an item is spoiled, wrong, missing or lighter than it should be, we fix it. Read how in our Refunds and Replacements policy.

Nothing in these terms limits your rights under the Consumer Act of the Philippines (Republic Act 7394) or the Internet Transactions Act (Republic Act 11967).

Complaints

• Message us on Instagram, call or text us at +63 967 436 4944, or email us at tsangebytanny.aloy@gmail.com. Tell us your order number and what went wrong.
• We reply within [to be confirmed: 24 hours] to let you know we got your complaint.
• We aim to solve it within [to be confirmed: 7 calendar days].
• You may also bring a complaint to the Department of Trade and Industry (DTI) at any time. See the DTI website (dti.gov.ph).
• For privacy concerns, see our Privacy Policy. You may also contact the National Privacy Commission through its website (privacy.gov.ph).

Message us on Instagram

Using this website

• Please give true and complete details, so we can confirm and hand over your order to the right person.
• Do not send fake orders, or the same order many times.
• Do not try to break or misuse this website.
• We may refuse or cancel an order that looks fake, or that we cannot confirm with you. We may also limit how many orders one person can send in a day.

Our responsibility

We are responsible for our products and our service as Philippine law requires. We limit our responsibility only as far as the law allows, and nothing here removes the remedies the law gives you as a consumer.

Some events are outside our control, such as typhoons, floods or government orders. If one of these stops us from delivering, we message you, and you can choose a new delivery day or cancel at no cost.

Governing law

These terms follow the laws of the Philippines. Any court case about them will be filed in the proper courts of Cebu City. This does not stop you from going to the DTI or the National Privacy Commission.

Changes to these terms

We may update these terms. The “Last updated” date at the top shows the latest version. The terms on this page on the day you send your order are the ones that apply to that order.